We’re seeking a mission-driven, visionary leader to join the executive team as Vice President, Operations. Reporting directly to the Executive Director, this role will oversee and integrate corporate functions — Finance, Human Resources, and Information Technology — to build a cohesive, efficient, and high-performing organization. The ideal candidate is a strategic, resourceful leader who can balance competing priorities, drive operational excellence, and lead transformation in a complex, mission-oriented environment. You will play a key role in shaping organizational strategy, creating efficiencies, implementing new technologies, and building a sustainable workforce model that supports long-term growth and impact.

• Collaborate with the Executive Director and senior leadership to execute the strategic plan.
• Align Finance, HR, and IT functions to support organizational priorities and long-term objectives.
• Develop and implement internal frameworks, policies, and metrics for performance and growth.
• Lead change management initiatives that promote accountability, innovation, and continuous improvement.
• Support organizational readiness for accreditation and external reviews.

• Act as the primary liaison to the Board of Directors and its committees (Finance, Audit, HR & IT).
• Prepare reports and recommendations to support governance and informed decision-making.
• Ensure transparency, compliance, and strong communication with stakeholders and funders.
• Financial Leadership Oversee financial planning, budgeting, forecasting, and risk management.
• Ensure fiscal responsibility, sustainability, and alignment with strategic goals.
• Maintain oversight of internal controls, audits, and compliance with funder and regulatory requirements.

• Guide HR strategy including workforce planning, leadership development, and talent management.
• Foster an inclusive, high-performing culture aligned with organizational values.
• Ensure compliance with employment legislation and EDI (Equity, Diversity & Inclusion) best practices.

• Lead the development and execution of an IT strategy supporting digital transformation and data-driven decision-making.
• Oversee technology infrastructure, cybersecurity, systems integration, and vendor management. Implement enterprise tools (e.g., Zoho One, HRIS, CRM, finance systems) to improve efficiency.
• Risk Management & Organizational Effectiveness Identify and mitigate risks across finance, people, systems, and operations.
• Establish systems for evaluation, reporting, and continuous improvement. Ensure operational readiness and accountability across departments.

• Master’s degree in Business Administration, Finance, or a related field.
• CPA or equivalent professional designation strongly preferred.
• Minimum 10 years of progressive senior leadership experience in operations with oversight of Finance, HR, and IT.
• Proven record of leading organizational transformation and performance improvement. Experience working with Boards and engaging with government agencies, funders, and community stakeholders.
• Background in non-profit, community health, or mental health sectors is an asset.

• Visionary and strategic thinker with strong operational execution.
• Exceptional leadership, communication, and relationship-building abilities.
• Strong financial acumen and understanding of complex funding environments.
• Proficiency with business and HR systems (e.g., Dynamics GP, Quadrant HRIS, Salesforce).
• Knowledge of Ontario Healthcare Reporting Standards (OHRS) and public policy is an asset.
• Fluency in an East or Southeast Asian language (e.g., Chinese, Korean, Vietnamese, Cambodian) considered a strong asset.