The ideal candidate is technically strong, detail-oriented, and enjoys solving problems in a fast-paced environment. This is a high-impact, hands-on role that offers direct exposure to both business and technical stakeholders and is best suited for someone who thrives on collaboration, accountability, and continuous learning.

What you will do in a day:

• Provide day-to-day support for financial applications, including Intapp Time, ARCS, and act as a backup for Elite 3E.
• Troubleshoot and resolve technical issues, service requests, and user inquiries, ensuring prompt and professional follow-up.
• Collaborate with Finance leadership to understand evolving business needs and offer system guidance.
• Liaise with external vendors for escalated support and patch implementation.
• Maintain and support both test and production environments, including application integrations and regular patching cycles.
• Partner with internal IT teams to replicate issues, conduct root cause analysis, and implement sustainable solutions.
• Support best practices around system performance, reliability, scalability, and security.

What you bring to the table:

• A university degree or equivalent experience; background in Computer Science, Engineering, or IT is preferred.
• Minimum 4 years of experience in application support, ideally in a legal or financial services setting.
• Hands-on experience with Intapp Time, ARCS, and ideally Elite 3E.
• Strong working knowledge of SQL and experience with reporting and data analysis.
• Proven ability to interpret business requirements and translate them into system enhancements or solutions.
• Excellent organizational and communication skills; able to manage detailed work with a high degree of accuracy.
• Self-starter with a proactive mindset, eager to solve problems and improve processes.
• Exposure to scripting languages is considered an asset.
• Prior experience supporting financial systems within a law firm is highly desirable.

Why This Role?

• Join a tight-knit, high-performing team that values trust, collaboration, and mutual support.
• Contribute to enterprise-grade projects and play a critical role in day-to-day operations.
• Work in a stable and supportive environment where your voice is heard and your contributions are recognized.
• Access professional development opportunities and exposure to industry-leading technology.
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