• Tier II Application Support
    • Toronto, Hybrid
    • Contract

    • Application Support Specialist - Toronto (Hybrid) 

      You are customer focused and driven by the opportunity to show users how to best utilize the tools at their finger tips. You have a passion for technology and embrace opportunities to learn.

      As an IT Application Support Specialist, you will be responsible for ensuring the smooth operation and support of multiple key software applications. Your role will involve troubleshooting issues (bug and patch management) and actively engaging with software vendors to troubleshoot and enhance application functionality.

      What you will do in a day:

      • Provide Lvl I & II support for critical applications, resolving issues in a timely and effictive manner
      • Work closely with software vendors to report, track and fix bugs, regular patch management
      • Collaborate with the development teams when neccesary to communicate and escalate issues that require software updates
      • Engage with vendors on enhancements, communicate business needs, and coordinate updates to optimize application performance and security
      • Preparing maintenance plans and upgrading schedules
      • Investigate and diagnose application issues, working closely with users to gather relevant information and provide effective solutions
      • Ensuring accurate and detailed records of all activities and requests for assistance 
      • Work with IT teams to integrate applications seamlessly into the overall IT infrastructure
      • Identify opportunities for process improvement in application support and contribute to the development and implementation of best practices
      • Proactively monitor and analyze application performance, recommending ways to optimize
      • Assist with systems integrations when neccesary 

      What you bring to the table:

      • 2 years of experience in IT Application support
      • Proven experience supporting and troubleshooting business-critical applications
      • Knowledge of database systems (SQL) and SQL queries
      • Demonstrated commitment to delivering exceptional customer service
      • Ability to understand and address end-users' needs with confidence 
      • Exceptional analytical and problem-solving skills, Strong communication and interpersonal skills
      • Ability to work independently and collaboratively in a team environment
    • Click to Apply

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.