• Director of Operations
    • Kitchener/Waterloo area, Hybrid (primarily in office/warehouse)
    • N2G4B1
    • Permanent

       The Opportunity  

      As the Director of Operations reporting to the President of this well established, highly regarded industry leader, you will lead the Operations Team (Customer Service, Order Fulfillment, Shipping, Receiving & Inspection, and Inventory Management {replenishment and storage) to ensure collectively we deliver on our brand’s promise of extreme quality and consistency. You will also be an integral part of the creation and adoption of the overarching employee development and succession program.

      You will enjoy this role if you are, passionate about your people and their success, you love improving processes (a little or a lot) and you have a keen interest in delivering the best possible product and service to your customers!

      What you will do in a day   

      Business Operations Leadership & Management

      Understand and deliver on our purpose; our organizational processes and activities remain aligned to effectively achieve our mission in the market. Maintain our reputation and brand by providing goods and services with extreme consistency and precision.

      Maintain a customer focus. Study customer interactions and our organizational ability to deliver on requirements. Develop and oversee the management of our Customer Service Teams. Capture and give voice to missed opportunities for products and services and work cooperatively to introduce value-adding changes.

      Monitor and measure operational business performance. Design and improve upon measures. Measure what matters. Report-out on business performance at the executive-level.

      Identify constraints/backlogs/bottlenecks/patterns of variance/nonconformances. Set priorities. Lead cross-functional teams through root cause analysis, corrective action, and continuous improvement exercises. Validate effectiveness of planned changes.

      Utilize organizational best practices in managing change to structure and process design. Participate in internal audits, management review and lead resulting improvement initiatives.

      Maintain safety as a top organizational priority. Ensure safe workplace policies and practices are well understood and complied with throughout Operations.

      People Management

      Develop a versatile and highly effective Management Team. Bring focus and balance between people leadership, process consistency, and customer satisfaction.

      Demonstrate leadership in Managerial Practices. Lead by example. Provide coaching, guidance, and feedback to your Team. Prepare your managers to further coach and develop their staff.

      Drive the adoption of a variety of management disciplines and techniques through the organization. Including, but not limited to root cause analysis, incident management, corrective action, and continuous improvement.

      Participate fully in our Performance Management System. Develop strategic plans, provide clarity of role and task assignment, coach, and appraise personal effectiveness.

      Help employees to develop themselves. Contribute to talent pool plans. Give talent back to the organization when in the greater interests. Understand the capabilities and effectiveness of your team. Work in-partnership to close gaps. Create and approve development plans for your staff. Forecast and plan staffing in advance to meet organizational needs. 

      Senior Leadership Accountabilities

      Participate fully on the Leadership Team. Advise the President. Identify and share issues. Prepare for discussions. Provide recommendations. Work collaboratively with your peers.

      Engage in development of strategic plans to attain multi-year business goals. Construct plans, adjust plans, and transform plans into sequenced action items with timelines. Communicate the context around business goals and link employee work efforts to these goals.

      Plan the work of your team. Set context, provide clear assignments, and provide coaching/feedback along the way. Appraise employee performance and prepare/deliver reviews.

      Identify risks and opportunities. Develop multi-year business plans to mitigate risks or capture-on opportunities.

      What you bring to the table:

      Demonstrated ability to build, lead, and manage a team of Managers contributing to Operational goals and success.

      Knowledge of ERPs, Warehouse Operations Technologies, Warehousing Systems, and safe/effective management of material flow through Operations.

      Knowledge of Customer Service Phone/Email Applications.

      Knowledge of Microsoft suite of applications

      Knowledge of the ISO 9001 Quality Management System and how to apply it in the organization is desired

      Knowledge of the Occupational Health and Safety Act and the compliance requirements for Employers, Employees, and Supervisors.

      Problem & Incident Management skills. Ability to diagnose root cause and take meaningful corrective actions at an appropriate time pace.

      Highly skilled and dynamic communicator. Ability to convey both positive and constructive feedback. Comfortable with public speaking and facilitating discussion.


      Poly Tech Talent is committed to an inclusive, equitable process. Accommodations are available on request for candidates taking part in all aspects of our selection process


Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.