With a focus on Intapp Open, a solution to facilitate business intake (file opening) and adjacent conflicts reports and resolution, the Business Systems Specialist will be responsible for:

System Management

• System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments
• Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recovery
• System Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of support
• System Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)
• System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRS

System Integrations and Support

• Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issues
• Integrations – Interfacing with relevant  IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration Builder
• Vendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical support

Qualifications

Education/Experience:

• 5-7 years of experience in systems management and administration; ideally with experience in Workflow Engines and/or experience with law firm system is considered an asset (Intapp, Aderant, etc.)

Skills/Knowledge:

• Excellent customer-service orientation – courteous, responsive and delivers with a sense of urgency
• Exceptional verbal and written communication skills
• Strong interpersonal skills, supported by a foundation of patience, tact and confidence
• DBA or SQL administration and report-writing skills
• Microsoft PowerBI
• Working as a team or individually as required
• Establishing and maintaining relationships with users and vendors
• Working with QA, production and application support personnel in the implementation of operational systems
• Adherence to IT policies and procedures
• Documents applications based upon appropriate IT department standards
• Performing duties outside of normal business hours as required
• Excellent organizational skills
• Passion for continuous improvement and learning