• Business Systems Specialist
    • Toronto, Hybrid
    • M4P2E3
    • Permanent
    • Business Systems Specialist
      Hybrid – Work from home and in office

      As the Business Systems Specialist, working for one of Canada’s largest and most successful law firms, you will get an opportunity to support the effective operation of the Firm through the management and continuous improvement of the Firm’s owned IT applications.


      The Business System Specialist will work alongside a Product Manager and other internal business stakeholders to prioritize and implement changes with assistance from the system vendor and other internal IT resources.

      With a focus on Intapp Open, a solution to facilitate business intake (file opening) and adjacent conflicts reports and resolution, the Business Systems Specialist will be responsible for:

      System Management

      • System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments
      • Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recovery
      • System Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of support
      • System Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)
      • System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRS

      System Integrations and Support

      • Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issues
      • Integrations – Interfacing with relevant  IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration Builder
      • Vendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical support

      Qualifications

      Education/Experience:

      • 5-7 years of experience in systems management and administration; ideally with experience in Workflow Engines and/or experience with law firm system is considered an asset (Intapp, Aderant, etc.)

      Skills/Knowledge:

      • Excellent customer-service orientation – courteous, responsive and delivers with a sense of urgency
      • Exceptional verbal and written communication skills
      • Strong interpersonal skills, supported by a foundation of patience, tact and confidence
      • DBA or SQL administration and report-writing skills
      • Microsoft PowerBI
      • Working as a team or individually as required
      • Establishing and maintaining relationships with users and vendors
      • Working with QA, production and application support personnel in the implementation of operational systems
      • Adherence to IT policies and procedures
      • Documents applications based upon appropriate IT department standards
      • Performing duties outside of normal business hours as required
      • Excellent organizational skills
      • Passion for continuous improvement and learning

      Poly Tech Talent is committed to an inclusive, equitable process. Accommodations are available on request for candidates taking part in all aspects of our selection process.

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.