• Deskside Support Analyst
    • Mississauga,, ON
    • L4Y1M4
    • Deskside Support Analyst

      WHAT IS THE OPPORTUNITY?

      Our client is seeking a dynamic individual who will be responsible for responding to inquiries and virtual meetings and boardroom technical assistance.  The position requires identification and subsequent troubleshooting of a variety of technical challenges presented by end users in a Corporate Enterprise environment.  Working independently and with team members to find solutions, this is a great opportunity for a resourceful and enthusiastic team player to shine.

      WHAT YOU'LL DO IN A DAY:

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      • Deliver in-person meeting room technical assistance and facilitation
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      • Setup laptops with corporate-provided image and configure the user profile, which includes the installation of appropriate software.
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      • Provisioning of Corporate supplied iPads and other IT Peripherals
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      • Provide excellent client service to end-users (internal employees) for all technical queries, questions, and issues reported, including application, hardware, PC, and mobile related IT service requests and support
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      • Record, categorize, and log Incidents and Requests for service using the IT Service Management tool (ServiceNow)
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      • Analyze, diagnose, and resolve technical issues in an efficient and effective manner leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation)
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      • Transfer and escalate incidents and requests to the appropriate next-level support resources, following up with ticket assignees to ensure effective resolution in a timely manner
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      • Provide knowledge transfer and mentoring of other team members when required
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      • Actively seek opportunities for service improvement, recognizing the needs and expectations of the end users in the environment
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       EXPERIENCE AND QUALIFICATIONS:

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      • University Degree or College Diploma in a computer-related field strongly desired
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      • 1-2 years experience in providing client (technical) support in a professional services environment
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      • Excellent knowledge of fundamentals of PC operating systems (O365) and hardware
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      • Strong client computing experience e.g. desktop, laptop, tablet, printer, mobile device, multifunction devices, etc.
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      • ITIL Foundations knowledge an asset 
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      ADDITIONAL REQUIREMENTS:

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      • Work from client site onsite / in-person, Monday through Friday, 8:30 am to 5pm 
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      • Occasional travel to downtown Toronto for onsite technical support at satellite location  
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      • Flexibility to work occasionally on evenings and weekends (as requested) when project requirements arise 
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      Poly Tech Talent is committed to an inclusive, equitable process. Accommodations are available on request for candidates taking part in all aspects of our selection process

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.