• Bilingual Technical Analyst
    • North York, Hybrid
    • Contract to Perm
    • BILINGUAL SERVICE DESK ANALYST

      Contract to Perm                                                                                                    North York, Ontario                                                                                              Hybrid (WFH and in Office occasionally)

      Our client is a leading Managed Service Provider (MSP) providing technical and infrastructure support services to its customers across North America.   They are growing fast, and as a result, they have an opening for a talented BILINGUAL SUPPORT ANALYST to join them as they embark on next stage growth.

      The role of the BILINGUAL Support Analyst is to assist clients and employees who are experiencing any procedural or operating difficulties with the use of IT applications, products, or services. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally, you will participate in system maintenance, hardware upgrades  and installation and support of business applications.


      WHAT YOU’LL DO IN A DAY

      • Operate as the first point of contact for all technical support requests
      • Respond to requests from clients/staff requiring assistance with issues relating to desktop computing, application support and connectivity issues
      • Troubleshoot systems and network problems, diagnose/resolve/repair hardware and software issues
      • Accurately and effectively log and maintain incidents in ticketing system
      • Provide client support and technical issues resolution onsite/remotely
      • Install and configure server/workstations - hardware and software (operating systems and applications)
      • Respond to incidents within agreed time limits/service levels targets
      • Prioritize and manage multiple open cases (Service Requests, Incidents, Problems) at one time
      • Rapidly establish a good working relationship with clients and other resolver teams (including internal and external service providers)
      • Given the nature of the industry, after hours work could be required from time to time

       

      WHAT YOU BRING TO THE TABLE

      • Excellent communication skills – both written and verbal
      • 1 - 5 years experience with similar responsibilities
      • Fluency in French is a must -Fully Bilingual
      • A university or college degree/diploma in computer networking or IT related field
      • Knowledge/Understanding of Windows OS, Server, Active Directory, DNS, Office 365 Administration, and SharePoint (Hyper-V, ESXi, - assets)
      • Some experience with installation, configuration and troubleshooting of routers, firewalls, printers, network switching equipment, modems and wireless networks
      • Strong interpersonal and client service skills –
        • Ability to work with people (clients and internal staff) in a professional manner
        • Ability to support customers in a tactful and effective manner
        • Show understanding and relate to customers
        • Self-motivated mindset to drive resultsPoly Tech Talent is committed to an inclusive, equitable process.

      Accommodations are available on request for candidates taking part in all aspects of our selection process

       

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.