• Desktop Support Analyst
    • Toronto, Hybrid (remote/in office)
    • M5E 1E6
    • Contract to Perm
    • Desktop Support Specialist

      Location: Toronto, Ontario (remote/hybrid)
      Industry: Media

      You want to do work that matters and make an impact, while learning and advancing your depth of technical expertise, we want to make that possible!

      The Desktop Support Specialist will be the essential point of contact for this elite group of users under a startup arm of this Media giant!! You will be part of the team from he ground up. You will respond to and resolve end user request for assistance and provide user support over the phone, EM, DM and in person. Support for MAC iOS and Windows: PC’s, laptops, handheld tablets and mobile devices, printers, scanners, telephones.

      Primary Responsibilities:

      • Provide first/second level hardware and software support
      • Management and administration of VoIP telephony and voicemail systems, including creations, modifications, and general monitoring of system health
      • Management and administration of hardware inventory and loaner pool (pc’s, laptops, mobile devices, and misc. hardware).
      • Administration and changes of all corporate mobile devices
      • Demonstrate advanced knowledge in setting up and troubleshooting issues including PC’s, laptops, mobile devices, and printers (Windows and MAC)
      • Execution of MAC procedures (Moves, Adds, Changes)
      • Maintains quality service by establishing, formalizing and enforcing IT system standards and bringing process improvement suggestions to senior team
      • Maintains user confidence and protects operations by keeping information confidential
      • Maintains professional integrity by continuously improving and updating technical and functional knowledge
      • Contributes to team effort by performing related responsibilities and maintaining effective communication channels
      • Flexibility to work “off business hours”, evenings and weekends if required

      Requirements

      • 3-5 years of previous experience in a servicedesk/desktop support position
      • Extensive experience supporting both MAC iOS and Windows
      • Expertise is supporting handheld devices and tablets
      • Proficient in supporting a variety of desktop applications and connectivity issues for remote workforce

      Education:

      • Bachelor’s Degree in business or technology, or comparable experience
      • ITIL, MCSE, MCSA, A+, Net+ certifications an asset

       

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.