Assisted management and resourcing of entire IT functions or departments for Senior Leaders managing delivery and costs. You focus on your priorities, we run a part of your organization.
You are responsible for IT Service Delivery, Service Desk, or a Project Roll-Out. Your existing team is not working anymore because it is tough to retain IT professionals in this springboard department. You need to ramp up to support growth. Leadership is looking for SLAs and measurement against volume of calls and financial justification for the size of a team you know is worth every penny spent.
Poly Tech Talent takes the ongoing management and delivery of IT Service and Support out of your hands and into ours.
It’s a daunting task to engage with the large outsourcing companies in the market today. Our co-sourcing or remote solutions for IT support mean high service levels, optimizing processes, and minimizing downtime for your employees.
Our IT consulting and co-sourced models in IT service delivery are highly successful.
We can assist with the evolution of your support desk, from creating SLAs or implementing a new incident management system, to co-sourcing the delivery. Let’s discuss your requirement.
Management-level assistance in creating reports, improving business processes or enhancing operations
Service desk support delivered and managed end-to-end
Transformation of your existing team with proven strategies, executed really well
Additional resources or expertise for a specific IT project, to accelerate the timeline of an implementation or migration project
What co-sourcing will do for your organization
Extend the capabilities of your IT team with a partner who understands your requirements
Deliver operational and cost efficiencies
Participate in collaborative partnership – shared risks, objectives and rewards
Reduce recruitment and training costs, enabling a gradual transformation of your team
Provide additional expertise and support for your internal team