Business Systems Analyst (Data) –

Are you passionate about leveraging technology and data to drive organizational success? Do you thrive in a collaborative environment where your proactive approach and expertise can make a tangible impact? If so, we invite you to explore an exciting new opportunity with a dynamic, close-knit team working on innovative projects that truly make a difference.

We are a small, independent, not-for-profit organization committed to ensuring the dignified and respectful treatment of all in Ontario. Our team of 40 dedicated professionals operates in a flexible, hybrid work environment that emphasizes work-life balance and a family-like culture. We value autonomy, collaboration, and the ability to take initiative, and we’re looking for someone who shares these values to join our team.

Key Responsibilities: 

Collaborate Across Teams: Partner with key stakeholders to define & refine views and dashboards, ensuring that operational statistics are accurately presented and aligned with strategic goals.

Data Analysis and Reporting: Using the Power Platform you will gather requirements and produce data analytics, metrics, dashboards & reports, particularly in response to recommendations from the Auditor General.

Support Strategic Decision-Making: Create standardized reports for service standard times, and support the Executive Leadership Team and the Board with annual reporting.

Drive Performance Improvements: Assist in the development and monitoring of key performance indicators (KPIs) and metrics to ensure the effectiveness of our regulatory programs.

Leverage Technology: Use your expertise in Power BI, Dynamics 365, and other Microsoft platforms to support the IT team and external partners, ensuring our technology solutions meet business needs.

Problem Solving and Troubleshooting: Work with our managed services provider to troubleshoot and resolve any issues related to our CRM technology, ensuring smooth operations.

Documentation and Training: Create and maintain systems documentation, champion the products and help train staff to effectively use our IT systems.

 Knowledge, Skills & Abilities: 

Experience: 2 to 5 years of experience in technical business analysis, CRM platforms, and data analytics. Experience with Microsoft Power BI and Dynamics 365 is essential.

Technical Skills: Proficiency in backend database management, PowerBI, Dynamics, O365, SQL, and other relevant technologies.

Business Acumen: A strong understanding of business trends, forecasting, and the ability to provide actionable insights.

Collaborative Mindset: A proven track record of working effectively with both technical teams and business stakeholders.

Communication Skills: Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.

Poly and our clients are committed to creating a diverse and inclusive workplace, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.