• Technical Project Manager
    • Remote, Toronto Area
    • Permanent
    • Technical Project Manager -Fulltime (remote)

      Our client is a fast-growing SaaS based AI company out of Toronto – bringing innovative solutions to the table to help bridge the communication gap between Top Global Pharmaceuticals and Healthcare Practitioners, Patients and Consumers alike.
      The Opportunity 

      As a Technical Project Manager, you will oversee a wide variety of projects from conceptual design through ito completion. You will be working closely with Client Success managers to deliver conversational AI solutions. Through this role you will have the opportunity to lead a team of Conversation Writers & Strategists, Data Analysts, UI/UX designers, Full-stack Developers, and AI/ML engineers to deliver high quality solutions.

      Just as importantly as your day to day tasks, we will look to you as a trusted advisor to our Product Team to suggest features and enhancements on our overall platform.

      What a day in the life will look like

      • Manage 3-4 external facing projects and work cross-functionally with client success, tech-delivery, content, platform, and external clients to ensure projects are delivered on-time, on-budget and within scope
      • Lead Conversational AI implementation projects through Discovery, Conversation Development, Tech Implementation and Maintenance phases across Voice, Text, IVR channels
      • Prepare Internal and External Kick-Off presentations and present project deliverables, timelines and technical solutions to stakeholders
      • Collaborate with Business Development and Client Success teams to prepare proposals
      • Collaborate with the platform team to improve Platform functionalities, managing initiatives to improve end user and client experience
      • Facilitate deep dives on key architectural decisions, and work with the platform and tech delivery team to ensure suggested solutions are following platform standards
      • Facilitate client facing requirements gathering sessions and collect high-level Business Requirements
      • Review and approval of Technical documentation including technical functional specifications, test plans, run-books, release/deployment plans, rollback plans
      • Review and sign off on SOW cost and effort estimates for client facing contracts (CRs, SOWs)
      • Clearly communicate goals and status updates to project stakeholders
      • Ensure that issues are tracked and receive appropriate follow-up
      • Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards

      What you bring to the table

      • Bachelor’s degree in engineering, computer science or related work
      • Solid foundational knowledge of client-server applications
      • Basic understanding of Natural Language Processing principles in support of conversational design for chat and voice bots
      • Familiarity with issue-tracking systems like JIRA, planning tools : Smartsheet
      • Ability to clearly explain technical issues and constraints to non-technical teams
      • Ability to clearly define and document technical issues or requirements and communicate them with engineering and product teams
      • Excellent written and oral communication skills and be able to speak comfortably to a variety of audiences at operational and executive levels
      • Excellent problem-solving skills and keen attention to details
      • Experience with executive level leadership communication and influencing

      Additional areas we would love you to have some knowledge of

      • Previous experience as a software developer or business analyst is an asset
      • Previous experience working in Product and / or SaaS companies
      • Previous IT or Management consulting experience
      • Previous start-up experience
      • Experience working in healthcare and / or pharma verticals and knowledge of relevant regulatory requirements

      Why you want to work with our client:

      You will be given the opportunity to work in a ground-breaking industry with top-tier clients, alongside passionate and talented colleagues, where you’ll be challenged and have a voice to bring your ideas to the table

      They offer competitive compensation, flexible work culture along with excellent health and dental benefits, including a Health Spending Account and generous vacation time

       

Poly Tech Talent Inc. is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), within our recruitment processes and skills testing practices. Job candidates are asked to contact us if you require any accommodations to ensure your equal participation in recruitment and job selection processes.